HP ProLiant DL360 - Manual (Page 36)

Service and Support
Offerings (HP Care Pack
Services)
Hardware Services 4-Hour On-site Service
4-Hour On-site Service, 5-Day x 13-Hour Coverage, 3 Years, Electronic U4496E
4-Hour On-site Service, 7-Day x 24-Hour Coverage, 3 Years, Electronic U4497E
Hardware Services 6-Hour Call to Repair On-site Service
6-Hour Call to Repair, On-site Service, 7-Day x 24-Hour Coverage, 3 Years,
Electronic U4498E
Hardware Services Next Business Day On-Site Service
Hardware Installation, Electronic U4506E
Installation & Start-Up of a ProLiant server and Microsoft or Linux O/S per the
Customer Description and/or Data Sheet. To be delivered on a scheduled basis 8am-
5pm, M-F, excl. HP holidays, Electronic U4507E
Support Plus
Onsite HW support, 8am-9pm, M-F, 4hr response and Microsoft O/S SW Tech
support offsite, onsite at HP's discretion, 8am-9pm, M-F 2hr response time excl. HP
holidays, Electronic U4508E
Support Plus 24
Onsite HW support 24x7, 4hr response and Microsoft O/S SW Tech support offsite,
onsite at HP's discretion, 24x7 2hr response time incl. HP holidays, Electronic U4509E
Onsite HW support 24x7, 4hr response and SuSE Linux SW Tech support offsite,
onsite at HP's discretion, 24x7 2hr response time incl. HP holidays, Electronic U6310E
Onsite HW support 24x7, 4hr response and Red Hat ES Linux SW Tech support
offsite, onsite at HP's discretion, 24x7 2hr response time incl. HP holidays, Electronic U8332E
NOTE: For more information, customer/resellers can contact
http://www.hp.com/services/carepack .
QuickSpecs
HP ProLiant DL360 Generation 5
Options
DA - 12476 Worldwide QuickSpecs — Version 16 — 1/16/2007 Page 36