Need more help – BenQ PD2725U DesignVue Designer 27" 16:9 HDR 4K IPS Monitor User Manual
Page 80
80 Troubleshooting
Thunderbolt™ 3 connection (models with Thunderbolt™ 3 ports)
KVM Switch
USB-C™ connection (models with USB-C™ ports)
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When single monitor is connected, no video or audio output from the laptop with
Thunderbolt™ 3 connection.
Check the cable connections and menu settings in the following order.
• Check if an appropriate cable has been connected to the monitor and the laptop properly.
See
Connectivity of Thunderbolt™ 3 port on your monitor (PD2720U / PD2725U /
for more information.
• Check if the input source has been selected to
Thunderbolt 3
from
Input
>
Signal Input
.
• Check if it is either Thunderbolt™ 3 port or USB-C™ port used on the computer for
connection. If a USB-C™ port is used, make sure the port supports video signal
transmission.
No response after selecting
KVM Switch
>
USB Upstream
.
Check the cable connections and menu settings in the following order.
• Check if an appropriate cable has been connected to the monitor and the second video
source properly. See
Connect the PC video cable. on page 26
for more information.
• Check if the input source has been selected to the second video input from
KVM Switch
>
Video Input
.
No video or audio output from the laptop with USB-C™ connection.
Check the cable connections and menu settings in the following order.
• Check if the USB-C™ cable has been connected to the monitor and the laptop properly. See
Connect the PC video cable. on page 26
for more information.
• Check if the input source has been selected to
USB-C
on
Input
>
Signal Input
.