ARRIS TR3300-AC Users Guide - Manual (Page 59)

Release 33 STANDARD 1.5 February 2015 TR3300-AC 802.11ac Wireless Router User Guide 59
Chapter 9
ARRIS Contacts
ARRIS offers broadband service providers a complete, integrated, application-oriented IP
suite of back-office automation tools for network content, subscriber, and workforce
management as well as advanced advertising and on demand services.
Before You Call ARRIS Support
When working with Technical Support, you can help us to expedite your call by following
these guidelines:

Please be prepared to give your Technical Support Contract ID number whenever you
contact ARRIS Technical Support. If you do not know your Technical Support Contract
ID number or have questions about a support contract, please contact ARRIS Technical
Services at [email protected] or (678) 473-8302.

Be prepared to provide your name, company name, site location, serial number of the
system you are calling about (if applicable), system and software version numbers, and
as much detail about the problem as possible.

Review available documentation, including release notes, product and installation
manuals, and online help for information about your problem.

Do not reboot or restart equipment or software processes prior to consulting with
ARRIS Technical Support—vital data that could assist in resolving the problem can be
lost when these actions are performed.

All personnel who call Technical Support should have a high level of familiarity with
the ARRIS system, including knowing the system passwords. We strongly recommend
that you have personnel trained through ARRIS Educational Services programs.
ARRIS Technical Support supports ARRIS-supplied products only. Issues related to other
hardware, software, or non-ARRIS networks must be addressed by your organization or
the appropriate third-party vendor.
By Telephone
North America Region
Legacy ARRIS +1 888 221 9797 (North America)
+1 678 473 5656 (Worldwide)
Legacy Motorola Home + 1 888 944 4357 (North America)
+1 215 323 2345 (Worldwide)