Accu-Chek Aviva Expert - Manual (Page 247)

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9
9.2 Troubleshooting the ACCU-CHEK Aviva Expert Meter
Display Shows Possible Cause(s) Possible Solution(s)
The display is blank
or the meter will
not turn on. j Batteries are dead. j Install new batteries. See Chapter 8, Maintenance.
j Display is damaged. j Contact ACCU-CHEK Customer Care Service Center
at 1-800-688-4578.
j Meter is defective. j Contact ACCU-CHEK Customer Care Service Center
at 1-800-688-4578.
j Extreme temperature – the
temperature is outside the
meter operating range.
j Move the meter to an area with proper temperature.
Wait five minutes before turning on the meter. Do
not artificially heat or cool the meter.
Above Hyper
Warning Limit j Your test result is above the
hyper warning limit set in the
meter.
j Treat your high blood glucose as recommended by
your healthcare professional.
j Consider checking bG, ketones, and insulin.
Beep/Vibrate Off j Beep and Vibrate settings
cannot be turned off at the
same time.
j Ensure that either the Beep or Vibrate setting is
turned on. See Chapter 5, Changing Meter Settings.
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