Brother Fax-615 - Manual (Page 98)

PRINTER FAULT
The recording head has overheated. Unplug the power cord and wait for 30 minutes.
PRINTER JAM
The fax paper is jammed in the printer. Remove the jammed paper. (See page 11-3.) Then insert
the fax paper again. (See page 1-5.)
SCANNER ERROR
Try to clean the scanner and white bar. (See page 11-1.)
If you still get the scanner error, please contact the customer service numbers listed on page 11-
4.
Other Problems
Condensed Print and Horizontal Streaks Cut Off Top and Bottom of Sentences
This is usually caused by a bad connection, interference or static on the phone line. Make a copy.
If the copy is fine, the machine is OK. Try to receive from other parties and try your machine on
another phone line. Have the phone line checked by the telephone company.
Copies and Received Faxes are Blank (White) Pages
The roll of recording paper is upside down or you are not using thermal fax paper. Scratch both
sides of the thermal fax paper and place the side with a black or gray line face up.
Cover Page Comment Always Prints “Please Call”
The Cover Page report is only a sample of the format and always prints “Please Call”. The
comment you programmed will be generated at the receiving machine.
Dialing Does Not Work
Check for a dial tone, Change TONE/PULSE setting. Check all telephone line connections;
telephone line from wall jack to LINE jack on fax machine and make sure curled handset cord is
not in EXT jack. Check power cord connection. Send a manual fax (press HOOK or lift handset),
wait to hear fax receiving tones and press START.
Enabling/Disabling Anti-Curl Check Sheet
At Date and Time prompt, press the left arrow and right arrow keys at the same time until you
hear 3 short beeps. ACS is ON. Press this toggle switch again for opposite setting.
Fax Machine Does Not Answer When Called
Make sure the fax machine is not in MANUAL mode (AUTO and F/T lights out). Check it is in
the correct receiving mode for your setup (either AUTO, F/T or TAD). Check for a dial tone. If
possible, call your fax machine to hear what is happening.
No Dial Tone on the Handset
Press HOOK. If no dial tone, check telephone line connections at fax machine and wall jack.
Connect a regular telephone into the wall jack to see if the phone line is working.
No Response/Busy When Sending a Fax
Check that you have the correct number and dialed it correctly. Try to call the number from a
regular telephone to make sure it is in service.
Poor Transmitting Quality
If faxes you send are hard to read at the receiving machine, try changing your resolution to FINE
or SUPERFINE. Also, clean your scanner glass cover and white pressure bar.
11-5