Architecture – AltiGen MAXCS 7.0 Update 1 Salesforce Connector Configuration Guide User Manual
Page 4
MaxCS 7.0 Salesforce Configuration Guide
Page 4 of 17
The client system must meet the following software requirements:
•
The client must be running MaxAgent 7.0 Update 1
•
The client must be running Windows 7 (64-bit) or Windows 8.1 (Note that 32-bit is not supported;
the Salesforce CTI requires a 64-bit browser)
•
The organization must be running either the Enterprise or the Professional edition of Salesforce,
with privileges to run the CTI Toolkit
•
An AltiGen Salesforce Integration Seat license must be installed on the MaxCS server
The following web browsers are supported:
•
Internet Explorer version 8.0 and later
•
Safari version 4.0 and later
•
* Chrome version 10.0 and later
•
* Firefox version 3.5 and later
* When using Chrome or Firefox, you may see an icon on the address bar indicating that the page has
some unsecured scripts. If this occurs, click the icon to allow scripts to run, and then click the
Connect
CTI Adapter button. For details, refer to
Also, refer to the section
Architecture
The MaxCS Connector for Salesforce will work with Salesforce.com CTI API and connect to MaxAgent. It
will also connect (via the AltiGen SDK) to the MaxCS server during login and to check the Salesforce
Integration license.
Salesforce.com
Web Page
AltiGen
MaxCS
Server
Salesforce.com
Web Server
Customer
MaxCS
Connector
Organization
Database
Call Event
Make call
AltiGen SDK
Salesforce.com
CTI API
MaxAgent
StreamCtrl
socket
connection
Log in