AltiGen MAXCS 7.0 Update 1 Salesforce Connector Configuration Guide - Manual (Page 12)

MaxCS 7.0 Salesforce Configuration Guide Page 12 of 17
If no data can be matched to the data from the call, the panel will
show a message that no matching results were found.
If no result is found for IVR data, but multiple records match the
Caller ID, then those matching records will be listed.
Those records will not appear in the main window; they appear only
in the softphone.
Making Calls
On the Salesforce.com web page, phone number fields are shown with a hotlink and a handset icon next
to them. Clicking the hotlink or the icon will dial the number. The MaxCS Connector will forward the call
control to MaxAgent.
You can also make outbound calls from the MaxCS Connector panel:
1. Click the “Line 1” hotlink. A dial pad opens.
2. Enter the phone number in the field.
3. Click
Dial.
To log out of the MaxCS Connector, choose Log Out from the pull-down menu in the softphone.