AltiGen MAXCS 7.5 MaxInSight - Manual (Page 5)

MaxInSight Manual 1
Ove
rview a
nd
In
st
al
la
tio
n
C
H A P T E R
1
Overview and Installation
AltiGen MaxInSight is a workgroup performance application. It
provides call center managers and agents with the ability to track
workgroup status and performance data from a wall-mounted LCD
panel or from their computers.
MaxInSight includes the ability to see the following for single or
multiple workgroups:
•
Real-time queue status
•
Real-time workgroup resource status
•
Daily operation results
•
Trends of data over time
Users can configure:
•
Several types of data displays, or views
•
Alerting thresholds
•
The display interval for different workgroups’ statuses when
those workgroups are configured into in a single template
•
Character font size and color
•
The MaxInSight skin
Licensing
MaxInSight requires an AltiGen MaxInSight session license.
System Requirements
The client system must meet the following minimum
requirements.
Operating Systems supported:
•
Windows 7 with SP1 (32-bit or 64-bit)
•
Windows 8.1 (64-bit)
System Requirements:
•
IBM/PC AT compatible system