AltiGen MAXCS 7.5 AltiReport - Manual (Page 30)

26 AltiReport Manual
4. Narrow the report to specific days of the week, shift time, or a span of time
(optional).
5. Click Run Report to run the report.
6. Select the export format (HTML, PDF, Excel) and whether to separate the report
results into several files and/or export only specified pages.
Figure 1. This report shows activity event data for a single agent.
Report Fields
•
Time Stamp – Date and time the agent changes activity
• Agent – Agent’s name and extension number
•
Activity Type – Displays the type of activity:
• Unstaff – Agent is logged out as a virtual extension
• Login – Agent is logged in to a workgroup
• Ready – Agent is logged in and ready to take workgroup calls (applies to all
workgroups the agent is logged into)
• Not Ready – Agent is not ready to take workgroup calls (applies to all
workgroups the agent is logged into)
• Workgroup – The workgroup this agent is logged into or logged out of
•
Logout Duration
–
The total minutes this agent spent in each logout reason code
•
Logout Reason – The reason the agent logged out of the workgroup
Data Source
All data from the table AGENTACTIVITY