Troubleshooting, Collecting diagnostic data for thingmagic support – ThingMagic Autonomous Configuration Tool User Manual
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Troubleshooting
Autonomous Configuration Tool v1.0 User Guide
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Troubleshooting
Troubleshooting
See the Troubleshooting section of the ACT Help tab.
Collecting Diagnostic Data for ThingMagic Support
When experience problems connecting to readers or operating in autonomous mode it will
be necessary to gather the following information to help diagnose the problem. This
information will often be the first thing requested when reporting a problem to ThingMagic
support.
1.
Reader Serial Number: See the 2d barcode label.
2.
Firmware version shown in
3.
Any output data from the reader available.
4.
Saved profile file of settings applied.
5.
Physical Configuration: any details available about the number and types of
antennas connected, cables used, power supply, etc. and tags being used.
6.
Environment: any details about the physical environment the reader is being
used/tested in. Temperature, humidity, vehicle mounted, office, etc.