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16 network maintenance, Network diagnostics – 2GIG Z-Wave User Manual

Page 18

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16

Network Maintenance

Network Diagnostics

The Home Services Z-Wave network
periodically checks to determine if a network
device has become un-plugged, has failed, or
is missing.

The network can also be checked manually by
pressing the CHECK NETWORK button on the
Home Services Toolbox screen.

If there is a network issue, the HOME
SERVICES
button on the Home Screen will
display as orange instead of blue.

The TOOLBOX button and the CHECK
NETWORK
button will also display as orange
instead of blue if there is a network issue.

Use the following steps to correct a network
issue.

1. Press the orange HOME SERVICES button.

The Manage Home Automation screen will be
displayed.

2. The Z-Wave logo will be displayed, along with

the trouble alert

icon. The trouble alert

icon displays a number in the upper right corner
that is the number of devices the network has
detected trouble with.

3. Press the trouble alert

icon to display the

device(s) the network has detected trouble with.

4. Go to the displayed devices location(s) and

inspect for un-plugged or missing devices. Either
correct the devices installation, or remove the
device from the network using the following
steps. Press BACK to exit without making any
changes.

5. To remove a failed device, press the device’s

button on the Failed Devices Screen. Press
REMOVE FAILED DEVICE. A confi rmation
screen will be displayed, press OK.

Checking the Network
The Z-Wave network can be checked manually
using the CHECK NETWORK button. Use the
following steps:

1. From the Z-Wave toolbox, press the CHECK

NETWORK button.

2. Wait while the system checks the network.

THIS MAY TAKE SEVERAL MINUTES.

3. Any new or failed network nodes will be

displayed.

Device Removed Confi rmation Screen

Checking Network Screen

Home Screen with Orange Button

Home Services

button turns

orange

Trouble Alert Screen

Z-Wave

trouble icon

Delete Failed Devices Screen

Push device

button to

remove