In-Situ Con TROLL PRO Operators Manual (purchased before 10 May 2012) - Manual (Page 40)

40 Troubleshooting
6.6 TROUBLESHOOTING BLUETOOTH
®
COMMUNICATIONS ISSUES
Problem Solution
I can't get the Bluetooth
connection between the controller
and my PC/RuggedReader to work.
Is the Bluetooth symbol present on the
Con TROLL PRO screen?
No—Turn on the Bluetooth connection.
See “Enabling Bluetooth®
Communications on the Controller” on
page 9.
Yes—Continue troubleshooting.
Is anyone else already connected to the
Con TROLL PRO monitor?
Yes—Ask them to disconnect their
connection.
No—Continue troubleshooting.
Is something obstructing the signal
between the PC/RuggedReader
handheld and the Con TROLL PRO
monitor (such as a wall, door, or other
metal object)? Yes—Remove the obstruction.
No—Reboot the PC/RuggedReader and
try again, then contact Technical
Support.
I have a Bluetooth connection, but
I can't connect the Con TROLL
PRO to Win-Situ 5.
Is the Port that is selected in Win-Situ’s
Comm Settings window the same port
that appears in the Device details
window of the Bluetooth software? No—Change the Comm settings in
Win-Situ 5 to reflect the actual port.
Yes—Continue troubleshooting.
Are the Comm setting in Win-Situ 5 set
to RTU or ASCII?
No—Change the Comm settings in
Win-Situ 5 to ASCII.
Yes—Continue troubleshooting.
Has the Bluetooth connection been lost?
Yes—Reconnect.
No—Contact Technical Support.
Win-Situ 5 is not responding when I
try to view my data or export to csv.
Are you logging data at fast intervals,
logging many parameters, or have you
downloaded a very large data log?
Do you have an older, slower PC? Yes—Step away from the computer for
5-10 minutes and see if the problem
resolves itself.
No—Contact Technical Support.