HP ProLiant ML110 - Manual (Page 19)

Service and Support Service and Support Service and Support Service and Support
Offerings
Offerings Offerings Offerings
(HP Care Pack Services)
Extended Care - Minimum recommended service support level Extended Care - Minimum recommended service support level Extended Care - Minimum recommended service support level Extended Care - Minimum recommended service support level
Next Business Day On-Site Service, 9-Hour x 5-Day Coverage, 3 Years, Electronic U4433E
Committed Care - Cost-effective service options designed to extend HP Services Committed Care - Cost-effective service options designed to extend HP Services Committed Care - Cost-effective service options designed to extend HP Services Committed Care - Cost-effective service options designed to extend HP Services
committed response and guaranteed fix times, designed to speed problem
committed response and guaranteed fix times, designed to speed problem committed response and guaranteed fix times, designed to speed problem committed response and guaranteed fix times, designed to speed problem
resolution.
resolution. resolution. resolution.
NOTE: NOTE: NOTE: NOTE: To attach 3 year, 4-Hour On-site Service to Smart Buy servers, Smart Buy
Care Packs must be used. For other service levels, order standard Care Pack part
numbers.
ML11x Smart Buy 4-Hour On-site Service, 5-Day x 13-Hour Coverage, 3 Years,
Electronic UE895E
4-Hour On-Site Service - 13-Hour x 5-Day Coverage, 3 Years, Electronic U4434E
Committed Response - Optimum service level to increase IT Performance and Committed Response - Optimum service level to increase IT Performance and Committed Response - Optimum service level to increase IT Performance and Committed Response - Optimum service level to increase IT Performance and
availability
availability availability availability
ML11x Smart Buy 4-Hour On-site Service, 7-Day x 24-Hour Coverage, 3 Years,
Electronic UE896E
4-Hour On-Site Service - 24-Hour x 7-Day Coverage, 3 Years, Electronic U4435E
Deployment Services - HP Installation and Start Up services designed to take time, Deployment Services - HP Installation and Start Up services designed to take time, Deployment Services - HP Installation and Start Up services designed to take time, Deployment Services - HP Installation and Start Up services designed to take time,
risk, and worry out of the deployment of ProLiant servers - and free customers
risk, and worry out of the deployment of ProLiant servers - and free customers risk, and worry out of the deployment of ProLiant servers - and free customers risk, and worry out of the deployment of ProLiant servers - and free customers
people to focus on what they do best, their business.
people to focus on what they do best, their business. people to focus on what they do best, their business. people to focus on what they do best, their business.
Hardware Installation, Electronic (install services) U4444E
NOTE: NOTE: NOTE: NOTE: For more information, customer/resellers can contact:
http://www.hp.com/services/carepack .
QuickSpecs
HP ProLiant ML110 Generation 5 HP ProLiant ML110 Generation 5 HP ProLiant ML110 Generation 5 HP ProLiant ML110 Generation 5
Service and Support, HP Care Pack, and Warranty Information
DA - 12867 North America — Version 12 — June 6, 2008 Page 19