Printer not found – HP LaserJet 1320nw Wireless User Manual
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ENWW
Solving problems that occur during installation 25
Printer not found screen appears during installation
1
Verify that the printer is turned on.
2
Verify that you have an active network connection.
• Look at the light on the network connector. If the light is on, the printer is connected to a
wired network. If the light is off, check the cable connections from the printer to the gateway,
router, or hub to ensure connections are secure.
• Verify that the printer is connected to the network with the cable that is packaged with the
printer.
• If the connections are secure, recycle the power on your printer.
3
Print a configuration page and check the signal strength.
To print a configuration page, when the printer is in the Ready state, press and hold the Go
button for 5 seconds. For more information, see
.
4
Verify that the printer’s internal networking component is set to its factory default settings. If
the print server was previously configured, it might need to be reset to the factory default
settings.
• Communication mode: ad-hoc (peer-to-peer)
• Network name (SSID): hpsetup
• Encryption: disabled
You can check the print server's configuration by printing a network configuration page.
To reset the printer to the factory settings, when the printer is turned off, press and hold
the Reset button on the back of the printer. Turn on the printer, and continue to hold the
Reset button until the printer is in the Ready state.
5
Move the printer and the computer closer together. If the distance between your computer and
the printer is significant, try reducing the distance. If possible, provide a clear path between
the computer and print server, and minimize sources of radio interference. For more
information, see
.
Unable to determine or verify network name during installation
Setup has either detected multiple networks or has been unable to read or verify the network
name from the access point.
In the Select Network Name screen, do one of the following:
• If the wireless access point or router was turned on after the printer was turned on, you
should turn the printer off and then on again to allow the printer to find the SSID.
• Enter a new SSID entry. If you choose to enter the wireless Network Name (SSID), also
select the Communication Mode (Ad-Hoc or Infrastructure).
• Select an existing network name from the list. Up to 12 SSIDs, detected at the time the
internal networking component booted up, might be listed.
Note
The SSID entry is case-sensitive and can be up to 32 alphanumeric characters long, including
spaces. You cannot leave the network name field blank.