HP 7700 User Manual

Page 21

reference guide

support and specifications

place a call

Call HP support while you are near the computer and printer. Be prepared to
provide the following information:

•

Printer model number (located on the front of the printer).

•

Printer serial number (located on the bottom of the printer).

•

Computer operating system.

•

Version of printer driver:

–

Windows PC: To see the printer driver version, right-click the memory
card icon in the Windows taskbar and select About.

–

Macintosh: To see the printer driver version, use the Print dialog box.

•

Messages displayed on the printer’s LCD screen or on the computer’s
monitor.

•

Answers to the following questions:

–

Has the situation you are calling about happened before? Can you
recreate the situation?

–

Did you install any new hardware or software on your computer
around the time that the situation occurred?