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Printer problems – HP 7150 User Manual

Page 28

background image

basics guide

24

printer problems

Windows PC only
When I connect a

USB cable between

the printer and my

computer, an

UNKNOWN

DEVICE message

appears.

Static electricity has built up

in the cable between your

computer and printer.
OR
You may have a defective

USB cable.
OR
Your USB cable may not be

connected properly.
OR
The software could not

identify the printer; the

printer-USB connection

may be defective.

Try the following:
1 Disconnect the USB cable from

your printer.

2 Disconnect the power cord

from the printer.

3 Wait approximately 10

seconds.

4 Plug the power cord back into

the printer.

5 Plug the USB cable back into

the USB port on the back of the

printer.

6 If UNKNOWN DEVICE

continues to appear in the

New Hardware Wizard

dialog box, check

www.hp.com for updates or

contact HP Support and

Services. See the Software

Setup & Product Support

booklet that came with your

printer for contact information.

Problem

Possible cause

Solution

Problem

Possible cause

Solution

Printing is very slow.
(continued on next

page)

Your computer may have

less than the

recommended system

requirements.

Check the amount of free RAM

(memory) and the processor speed

of your computer. See the

specifications section of the HP

Photosmart Printer Help for system

requirements.

Too many software

programs may be

running at the same time.

Close all unnecessary software

programs.

tw_basics.book Page 24 Monday, July 1, 2002 8:47 AM