HP de100c - Manual (Page 100)

98 hp digital entertainment center owner’s guide
repairs and service
After working with the Customer Care Center, if it is determined that your HP Digital
Entertainment Center requires repair/service, you will be instructed on how and where to
ship your unit to a repair site. HP pays for the round-trip shipping and handling. The unit will
be repaired and returned to you in approximately seven to nine business days from the date
of receipt. This service is free for one year from the date you purchased your digital
entertainment center.
HP does not warrant that the operation of HP products will be uninterrupted or error-free.
If HP is unable, within a reasonable time, to repair or replace any product to a condition as
warranted, you will be entitled to a refund of the purchase price (minus taxes) on a pro-rated
basis upon prompt return of the product. Refunds within the first 3 months of ownership
will be refunded at 100% of purchase price. Refunds within 3-6 months of ownership will
be refunded at 85% of purchase price. Refunds within 6-9 months of ownership will be
refunded at 55% of purchase price. Refunds within 9-12 months will be refunded at 35%
of purchase price.
tip
If your digital entertainment
center stops responding,
you can reset the system by
pressing and holding the
Power button for six seconds
to power off, and then
powering on again.