HP 2000sa - Manual (Page 10)

Software Product Services Software Product Services Software Product Services Software Product Services Product support provides the customer access to HP's experienced technical support
resources, as well as access to HP's Information Services database for support on a variety of multi-
vendor/multiplatform software products. Product support includes escalation and problem coordination
with the appropriate engineering group. HP Services offer a variety of options to allow you to tailor your
product service to meet the needs of your organization. Basic warranty on products can be uplifted from
day one to ensure you receive the service you need when you need it.
Warranty and Support Warranty and Support Warranty and Support Warranty and Support HP warrants only that the software media will be free of physical defects for a period of ninety (90) days
from delivery.
The following services are offered as HP Care Pack Services at the time of software product order:
Software Technical Support 24 x 7 (1, 3, 4, and 5 years) is available 24 hours per day, Monday
through Sunday, including holidays (includes phone-in software technical support 24 x 7 and
software product and documentation updates).
Installation Service (software installation) and Installation and Startup Service (software installation,
configuration, startup testing and knowledge transfer).
HP Care Pack services must be ordered with the product and are prepaid.
For tailored support contracts based on personalized statement of work contact your local support
center via
http://www.hp.com/support .
For additional software product services information for HP Care Pack services, as well as orderable part
numbers, please refer to the URLs listed below:
All storage services:
http://www.hp.com/hps/storage/ .
All HP Care Pack Services: http://www.hp.com/hps/carepack/storage/cp_networked.html .
Software Support HP Care Pack Services: http://www.hp.com/hps/carepack/software/cp_storage.html .
Installation and Startup Services: http://www.hp.com/hps/storage/ns_implementation.html .
If you have specific service questions contact your local HP representative. Contact information for your
local area can be found at:
http://welcome.hp.com/country/us/en/contact_us.html
Maintenance releases, bug fixes and software patches are available at:
http://welcome.hp.com/country/us/en/support.html .
Hardware Product Hardware Product Hardware Product Hardware Product
Services
Services Services Services
Installation services that include basic installation and Array Installation and Startup
On-site maintenance (includes warranty support)
Response time upgrades during the warranty period
Post-warranty coverage or warranty extension
RAID setup and performance consulting via statement of work
Migration service consulting via statement of work
Environmental, Mission Critical Services
For product services information for HP Care Pack services, as well as orderable part numbers, please
refer to the URLs listed below:
All storage services:
http://www.hp.com/hps/storage/ .
All HP Care Pack Services: http://www.hp.com/hps/carepack/storage/cp_networked.html .
Installation and Startup Services: http://www.hp.com/hps/storage/ns_implementation.html .
If you have specific service questions contact your local HP representative. Contact information for your
local area can be found at:
http://welcome.hp.com/country/us/en/contact_us.html
QuickSpecs
HP StorageWorks 2000sa Modular Smart Array HP StorageWorks 2000sa Modular Smart Array HP StorageWorks 2000sa Modular Smart Array HP StorageWorks 2000sa Modular Smart Array
Service and Support, HP Care Pack, and Warranty Information
DA - 13045 Worldwide — Version 1 — July 14, 2008 Page 10