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HP Photosmart E317 User Manual

Page 93

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93

Troubleshooting and Support

The camera

responds very

sluggishly

when trying to

review

images.

A slow optional

memory card

(like an MMC

card) that is

installed or too

many images

on the card can

affect

processing

times.

See Storage on page 129 and

Memory Capacity on

page 131 for tips about

memory cards.

The camera

may be

processing an

image.

Wait until the Power/Memory

light turns solid green,

indicating that the camera has

finished processing.

I cannot

transfer

images from

the camera to

my computer.

The HP Image

Zone software is

not installed on

the computer.

Either install the HP Image

Zone software (see page 17),

or see Using Your Camera

without Installing the HP Image

Zone Software on page 77.

The computer is

unable to

understand the

Picture Transfer

Protocol (PTP)

standard.

Set your camera to act as a

Disk Drive (see page 81).

Problem

Possible Cause

Solution