HP RX8620-32 - Manual (Page 42)

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– Integrated support: Support Plus and Support Plus 24 are integrated hardware and software
services that are available to customers who require assistance that complements their internal IT
resources. HP Proactive 24 Service includes proactive advice and assistance that helps you
improve the effectiveness of your IT environment.
– Mission-critical support: In order to reduce exposure to downtime, HP can deliver mission-critical
support for businesses running critical applications. HP uses proven processes, best practices, and
leading remote support technologies to help provide maximum IT availability and performance.
The Critical Service offering combines proactive and reactive services, including availability
assessments and modeling, benchmarking, performance optimization, remote monitoring,
security, capacity planning, configuration, availability, and performance management services.
No other vendor matches our worldwide standard 6-hour call-to-repair commitment (subject to
specific terms and conditions). In addition, through the HP Mission Critical Partnership, you have
the opportunity to create a custom agreement with HP to achieve your business objectives through
customized business-level commitments that eliminate exposure to abrupt negative acts.
• Education—HP offers a full curriculum of education courses that can help improve the productivity
and performance of your workforce. Through these courses, programmers and IT administrators can
quickly become in-house experts on the Intel Itanium architecture and the operation of Itanium-based
solutions for HP-UX, Linux, and Windows. Courses are delivered using a variety of methods—from
customized onsite classes to self-paced, Web-based sessions—that meet your company’s learning
requirements.
• Technical services—Even the most technically proficient IT staff may need assistance when
implementing and managing its Itanium-based platforms. That’s why HP offers technical services—
discrete, focused engagements that provide on-demand expertise to supplement your own IT
resources. HP delivers proactive technical consulting services across the entire IT lifecycle, from
assessment and planning to high availability and performance to security and system
administration.
• Business-continuity services—HP business-continuity offerings—including consulting, disaster-
tolerant, business-recovery, and backup and recovery services—can protect your critical high-value
business processes against potentially serious outages. HP uses a proven best-practices-based
methodology to design and implement a solution and continuity plan that fits your company’s
specific business needs.
• Managed services—HP offers comprehensive managed services that deliver innovative on-demand
and traditional outsourcing services to simplify the management of your IT infrastructure and reduce
costs while helping you quickly address changes in the marketplace. Our proven, flexible approach
enables you to outsource your entire IT infrastructure—hardware, processes, and people—with the
knowledge that you will receive predictable support levels based upon approved service-level
agreements.
The HP difference
HP Services provides a full range of services to help companies like yours quickly and confidently
introduce Itanium-based systems into their IT infrastructures. Through our world-class methodologies,
proven processes, IT expertise, advanced support technologies, and partnerships with industry
leaders, HP Services can help you gain the full benefits from this technology—optimal resource
utilization, reduced costs, and improved return on IT investment.
HP provides consistent delivery of its services via a global network of operations, education, and
competency centers. HP Services employs more than 65,000 skilled and experienced professionals
working in more than 160 countries, including 18,000 experts in UNIX, 28,000 in Microsoft, and
3,000 in Linux. Through this expertise, companies are assured of end-to-end solutions that offer
consistent quality, availability, and cost across multiple platforms and operating systems.