Quickspecs, Hp proliant dl740, Hp proliant dl740 standard features – HP ProLiant DL740 User Manual

Page 8

Service and Support

Three-year limited warranty, including hardware diagnostic support, pre-failure warranty (coverage of hard drives, memory
and processors). The warranty is fully supported by HP Services and a worldwide network of resellers and service providers. In
addition 90-day's getting started software telephone support may be covered under the warranty or available for an
additional fee. Enhancements to warranty services are available through HP Care Pack services.

NOTE:

NOTE: Limited warranty includes 3 year parts, 3 year labor, 3-year on-site support

Care Pack services provide a range of life cycle support options that let you choose the service levels that meet your business
requirements, from basic to mission-critical.

A full range of HP Care Pack hardware and software services are available including:

Installation and start up
Education courses
Extended onsite hardware coverage hours from same business day 13 hours, 5 day to 24 hours, 7 days call window
with options including 4-hour response or 6-hour Call To Repair
Comprehensive range of software technical support for Microsoft, Linux, ProLiant Essentials and VMWare-based IT
solutions helping to deliver high level of application availability. Response times range from 30 mins for critical
problems to 2 hours.
System Management, Performance Services and Mission Critical Support Solution

HP Care Pack Services include HP branded hardware options qualified for the server, purchased at the same time or
afterwards, internal to the enclosure, as well as 22" and smaller external monitors and tower UPS options up to 3KVA. 22"
and smaller external monitors will be covered at the same service level and coverage period as the server. For servers or
storage systems installed within a rack, service also covers all HP qualified rack options installed within the same rack.

NOTE:

NOTE:For more information on HP Care Pack services, contact any of our worldwide sales offices or resellers or visit our
worldwide Web site on the internet at:

http://www.hp.com/hps/carepack

NOTE:

NOTE: For more complete information on HP Services offerings, customers and resellers, please visit us
at:

http://www.hp.com/hps

NOTE:

NOTE: Additional information regarding worldwide limited warranty and technical support is available at:

http://h18004.www1.hp.com/products/servers/platforms/warranty/index.html

QuickSpecs

HP ProLiant DL740

Standard Features

DA - 11585 Worldwide — Version 33 — July 16, 2004

Page 8