Napoleon Travel Q Series 26 Inch TravelQ™ 240 Portable Gas Grill Manual - Manual (Page 12)

12
EN
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Troubleshooting
Problem Possible Causes Solution
Low heat / Low
flame when valve
turned to high.
Blockage of gas.
Improper preheating.
Cylinder freezing up.
Check for spider webs in the burner or
orifice.
Preheat grill with main burners on high for 5
to 10 minutes.
When cooking for long periods of time, or
when the cylinder is close to being empty, or
low outside air temperatures, 1 lb cylinders
do not have enough wetted surface area to
allow liquid propane to turn to vapor. Put
on a fresh 1 lb cylinder or hook-up to a 20
lb tank.
Excessive flare-ups/
uneven heat.
Improper preheating.
Excessive grease and ash build
up in drip pan.
Preheat grill with both main burners on high
for 5 to 10 minutes.
Clean drip pan regularly. Do not line pan
with aluminum foil. Refer to cleaning
instructions.
Burners burn with
yellow flame,
accompanied by the
smell of gas.
Possible spider web or other
debris, or improper air shutter
adjustment.
Thoroughly clean burner by removing. See
general maintenance instructions. Open air
shutter slightly according to combustion air
adjustment instructions. (This must be done
by a qualified gas installer.)
Flames lift away from
burner, accompanied
by the smell of
gas, and possibly
difficulties in lighting.
Improper air shutter
adjustment.
Close air shutter slightly according to
combustion air adjustment instructions.
(This must be done by a qualified gas
installer.)
Burner will not light
with the igniter
but will light with a
match.
Jet-fire outlet is dirty or
clogged.
Clean jet-fire outlet with a soft bristle brush.
Humming regulator. Normal occurrence on hot
days.
This is not a defect. It is caused by internal
vibrations in the regulator and does not
affect the performance or safety of the
gas grill. Humming regulators will not be
replaced.
“Paint” appears to
be peeling inside lid
or hood.
Grease build-up on inside
surfaces.
This is not a defect. The peeling is caused by
hardened grease, which dries into paint-like
shards that flake off. Regular cleaning will
prevent this. See cleaning instructions.
Burner output on
“high” setting is
too low. (Rumbling
noise and fluttering
blue flame at burner
surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orifice.
Spider webs or other matter in
venturi tube.
Check gas level in propane cylinder.
Reposition supply hose as necessary.
Clean burner orifice.
Clean out venturi tube.