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Product support, Preparing to call technical support, Locating the serial number and product number – HP Z38c 37.5" 21:9 Curved IPS Monitor (Smart Buy) User Manual

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Product support

For additional information on using your monitor, go to

http://www.hp.com/support

. Select Find your

product, and then follow the on-screen instructions.

NOTE:

The monitor user guide, reference material, and drivers are available at

http://www.hp.com/support

.

Here you can do the following:

Chat online with an HP technician

NOTE:

When support chat is not available in a particular language, it is available in English.

Locate an HP service center

Preparing to call technical support

If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical

support. Have the following information available when you call:

Monitor model number (see

Locating the serial number and product number on page 19

)

Monitor serial number (see

Locating the serial number and product number on page 19

)

Purchase date on invoice

Conditions under which the problem occurred

Error messages received

Hardware configuration

Name and version of the hardware and software you are using

Locating the serial number and product number

The rating label on the monitor provides the product number and serial number. You may need these

numbers when contacting HP about the monitor model. The rating label is located on the bottom of the

monitor panel.

Product support

19