Troubleshooting, Frequently asked questions (faq), Imaging – BenQ DesignVue PD2705UA 27" 4K HDR Monitor with Ergo Stand User Manual
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Troubleshooting
Frequently asked questions (FAQ)
Imaging
The image is blurred.
Download
Resolution file
). Refer to
"
Adjusting the Screen Resolution
". And then select the correct resolution, refresh rate
and make adjustments based on these instructions.
Does the blurring only occur at resolutions lower than the native (maximum)
resolution?
Download
Resolution file
). Refer to
"
Adjusting the Screen Resolution
". Select the native resolution.
Pixel errors can be seen.
One of several pixels is permanently black, one or more pixels are permanently white,
one or more pixels are permanently red, green, blue or another color.
• Clean the LCD screen.
• Cycle power on-off.
• These are pixels that are permanently on or off and is a natural defect that occurs in
LCD technology.
The image has a faulty coloration.
It has a yellow, blue or pink appearance.
Go to
Color
,
Advanced
, and
Reset Color
, and then choose
YES
to reset the color
settings to the factory defaults.
If the image is still not correct and the OSD also has faulty coloration, this means one
of the three primary colors is missing in the signal input. Now check the signal cable
connectors. If any pin is bent or broken off, please contact your dealer to get
necessary support.
The image is distorted, flashes or flickers.
Download
Resolution file
). Refer to
"
Adjusting the Screen Resolution
". And then select the correct resolution, refresh rate
and make adjustments based on these instructions.
You are running the monitor at its native resolution, but the image is still distorted.
Images from different input sources may appear distorted or stretched on the monitor
running at its native resolution. To have the optimal display performance of each type
of input sources, you can use the
Display Mode
function to set a proper aspect ratio
for details.
The image is displaced in one direction.
Download
Resolution file
). Refer to
"
Adjusting the Screen Resolution
". And then select the correct resolution, refresh rate
and make adjustments based on these instructions.