Troubleshooting – Roland UM-ONE mk2 - In-Line USB MIDI Interface User Manual
Page 20
20
Troubleshooting
Problem
Confirmation
Resolution
Cannot select
or use UM-ONE
device
Have you configured “Audio MIDI
Setup”? (Mac OS X)
Configure Audio MIDI Setup (p. 12).
Cannot play back
or record
Is the driver installed?
Install the driver (p. 9).
Is the software’s input device and output
device configured?
Select the UM-ONE as the input and output device
Is the UM-ONE’s USB indicator off?
Make sure that the UM-ONE is connected to the
computer correctly.
If the problem is not resolved, reinstall the driver
Did you make a mistake when connect-
ing the MIDI IN cable (CONNECT TO MIDI
OUT) and MIDI OUT cable (CONNECT TO
MIDI IN)?
Connect the MIDI IN cable (CONNECT TO MIDI
OUT) to a MIDI OUT connector, and connect the
MIDI OUT cable (CONNECT TO MIDI IN) to a MIDI IN
connector.
Is the sound module connected to the
MIDI OUT cable receiving MIDI signals?
Confirm the settings of the sound module.
Did the computer enter standby
(suspend) mode, hibernate mode, or
sleep mode while the UM-ONE was
connected?
Exit all programs that are using the UM-ONE,
disconnect the UM-ONE’s USB cable, and then
reconnect it.
If the problem is not resolved, restart the computer.
Did you disconnect and reconnect the
USB cable while using the UM-ONE?
Exit all programs that are using the UM-ONE,
disconnect the UM-ONE’s USB cable, and then
reconnect it.
If the problem is not resolved, restart the computer.
Was the UM-ONE connected to the
computer while the computer was
starting up?
Connect the UM-ONE after the computer has
started up.
(For some computers, the UM-ONE cannot be
used if it is connected to the computer while the
computer is starting up.)
Did the computer handle a processor-
intensive task while you were using the
UM-ONE?
Stop playback or recording, and then try playing
back or recording again.
If the problem is not resolved, exit all programs that
are using the UM-ONE, disconnect the UM-ONE’s
USB cable, and then reconnect it.
Are you using the Media Player included
with Windows? (Windows 8/Windows 7/
Windows Vista)
Use different software.
MIDI devices cannot be selected in Media Player.