Roborock S4 Max - Manual (Page 33)

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Error 11: High-intensity magnetic field detected. The robot is too close to magnetic tape and cannot start.Move it to a new
location and restart.
Error 12: Battery level is too low. Recharge before use. Low battery. Recharge before use.
Troubleshooting
If an error occurs during the cleanup, the power indicator will flash red quickly, and a voice alert will play. Refer to the table below for resolution options.
Error 13: Charging error. Clean the charging contact area. Use a dry cloth to clean the charging contacts on the robot and on the charging dock.
Error 14: Battery error. The battery temperature is either too high or too low. Wait until it returns to normal.
Error Solution
Error 16: Robot is tilted. Place it on flat ground and restart. The robot is tilted. Move it to flat ground and restart.
Error 17: Side brush module error. Reset the system. The side brush module is experiencing a fault. Reset the system.
Error 18: Vacuum fan error. Reset the system. The vacuum fan is experiencing a fault. Reset the system.
Error 21: Vertical bumper pressed. Release it and retry. The vertical bumper has been pressed. Relocate the robot and retry.
The recharge sensor is blocked by dust. Wipe the dust off.
Error 22: Wipe the recharge sensor.
The charging dock is jammed. Clear it and retry. Error 23: Clean the charging dock locator beacon.
Move the robot away from the virtual no-go zone or barrier and restart.
Error 24: Virtual no-go zone or wall detected.Move the
robot to a new location and restart.
The wall sensor is dirty. Wipe it clean.
Malfunction due to an internal error. Reset the system.
Error 26: Wipe the wall sensor.
Internal error. Reset the system. *
* Note: A system reset may not resolve all problems.
If the problem persists after using the recommendations in the table above, please email our after-sales service team:
US/Non-Europe Support: [email protected] Europe Support: [email protected]