Emerson Liebert Power Solutions - Manual (Page 42)

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Liebert Services
Complete Start-Up And Preventive Maintenance Services
Peace of mind. It’s confidence you’ve done everything
possible to assure system uptime. It’s confidence the power
systems you rely on are operating at peak performance. It’s
confidence you’ve selected the best partner available to bring
you back online in the event of unexpected downtime.
Complete confidence. When it comes to selecting a
service organization to maintain your critical power
systems, you can only have complete confidence that
Emerson Network Power Liebert Services can deliver:
Real uptime assurance. We have the proprietary
tools, industry knowledge and robust service
infrastructure to deliver real assurance that your
systems will be available when you need them.
Efficient downtime recovery. After all, if downtime
strikes, you need a partner that can get you back
online quickly with intelligent answers, rapid service
response and parts where and when you need them.
Confident Customers. Satisfied Customers.
You know them. They’re confident because they
know their systems will be available when they
need them. So, they’re satisfied customers—and,
they’re probably ours. 99% of our customers are
satisfied with the service we provide. In fact, 96% of
them would recommend us to someone else
(source: MRSI).
Proprietary Tools Deliver Uptime
Ensuring peak operating performance of your
equipment comes down to having knowledgeable
Field Technicians in your facility with the most
current tools available to do the job. Only Emerson
Network Power Field Technicians have access to the
proprietary tools needed to ensure system uptime—
firmware upgrades, factory engineering
specifications, access to Liebert product and
application engineers and R&D. No one else can
bring this to your organization.
Regular OEM preventive maintenance increases the mean
time between failures (MTBF).
For instance, the mean time between failures for a system
that receives 1 annual PM is 10 times greater than a system
that receives 0 PMs.
By contrast, a system that receives 4 annual PMs, as
opposed to 0 PMs, increases its duration between failures
by 51 times.
1 Data is based on Mean Time Between Failure analysis for
three phase UPS systems (≥ 100kVA) with an Emerson
Network Power service agreement between 2002-2007.
The Business Case For Regular Maintenance
Number of Annual Preventive Maintenance Visits
Increase in
Mean Time
Between
Failures 1
60x Increase in MTBF
50x
40x
30x
20x
10x
0 1 2 3 4
51x
37x
23x
10x
1x