Epson 5000 - Manual (Page 107)

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When using the cut-sheet feeder, the paper does not feed properly.
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When you send data, the platen does not rotate and paper does
not feed.
The PAUSE light is on. Press the PAUSE button.
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When a print command is sent from the computer, the platen
rotates but paper does not feed.
The cut-sheet feeder may be incorrectly installed. Remove
the cut-sheet feeder and install it as described in Chapter 4.
Check that the paper-release lever is in the single-sheet
position. See page 2-2.
The paper-set levers may be pulled forward. Push back on
the paper-set levers.
Paper may be jammed near the print head.
There may be only one sheet left in the bin. Add more
paper.
You may have loaded too many sheets in the cut-sheet
feeder’s bin. You can load up to 50 sheets in the single-bin
cut-sheet feeder and up to 150 sheets or up to 30 air-mail or
25 plain bond envelopes in the high-capacity cut-sheet
feeder.
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Two or more sheets feed at the same time.
You may have loaded too many sheets in the cut-sheet
feeder’s bin. See above.
You may have forgotten to fan the stack of paper before
loading it into the bin. Remove the paper and fan it.
6-10 Troubleshooting