Florabest FAH 18 A1 - Manual (Page 61)

61
GB MT
Guarantee
This unit has a guarantee period of 36
months, or 12 months for units used on a
commercial basis or for replacement units
according to the statutory regulations.
justified guarantee claims should be
reported to our Service Centre (see
page 81 for telephone & fax no.s, and
email address). our Service Team will
tell you more about our complaints han-
dling procedure.
The guarantee does not include damages
that are attributable to natural wear, over-
loading or inappropriate use. Certain com-
ponent parts are subject to normal wear
and are excluded from the guarantee. This
specifically applies to the knives, battery
and gear wheel, unless the complaints are
based on material defects.
Furthermore, a condition of the guarantee
services is that the maintenance intervals
indicated in the operating instructions
have been observed and the instructions
for cleaning, care and maintenance have
been followed. Damages due to material or
manufacturer faults will be repaired free of
charge by replacement delivery or repair.
However, this is conditional upon the unit
being returned complete and assembled to
our Service Centre, together with proof of
purchase and guarantee slip.
Repairs that are not covered by the guar-
antee can be carried out by our Service
Centre for a fee. Our Service Centre will be
happy to provide you with a cost estimate.
We can deal only with equipment that has
been packaged correctly and which has
been sent to us with the correct postage
paid.
Caution: The sender shall bear the cost of
any material damages during transport.
In case of complaint or for servicing,
please send your equipment cleaned and
with an indication of the defect, to our serv-
ice address.
Equipment sent in with freight collect
– by bulk freight, express or with other
special freight – are not accepted.
Defective units returned to us will be dis-
posed of for free.