Problem solving, Thermal cut off, Problem cause solution – Eureka 4700 Series User Manual
Page 25
25
ENGLISH
Problem Solving
CAUTION: Turn off the switch and unplug the electrical cord before servicing.
Missing parts or questions. Call 1-800-282-2886 for customer assistance.
Thermal Cut Off
This cleaner has a special thermostat that protects the cleaner in case of motor overheating. If the cleaner suddenly turns off, follow this procedure:
Step 1: Push on/off switch to off.
Step 2: Unplug cleaner.
Step 3: Check for source of overheating problem (i.e. full dust cup, clogged hose or clogged filters).
Step 4: If a full dust cup, clogged hose or clogged filters are found, empty the dust cup, unclog the hose or replace the filters.
Step 5: Wait at least 30 minutes before attempting to reuse the cleaner.
Step 6: After 30 minute cool down period, plug the cleaner in and push the switch pedal. The cleaner should turn on.
Step 7: If the cleaner still does not operate, call 1-800-282-2886 for customer assistance.
Problem
Cause
Solution
Motor will not start.
Electric Plug
• Push plug securely into outlet.
• Try another outlet.
• Check circuit breaker.
Motor suddenly stops.
Thermal Cut Off
• Refer to pages 3 and 13.
Hard to push.
Carpet Height Adjustment
• Adjustment set too low.
Does not clean the carpet/floor.
Dust Cup
• Empty the dust cup.
• Make sure dust cup is installed properly and dust cup latch is secured.
Filter
• Make sure pleated filter is clean.
Belt
• Replace cut, loose, out of shape belt.
Brushroll
• Clean hair and thread from bristles and end cap area.
• Replace brushroll if bristles are worn.
Hose
• Remove any clogs from the hose that restrict the airflow.
Carpet Height Adjust
• Adjustment set too high.
No suction at the hose.
Dust Cup and Filter
• Empty the dust cup
• Clean and install filter properly.
• Make sure dust cup is installed properly and dust cup latch secured.
Hose
• Remove any clogs from the hose that restrict the airflow.
• Check both ends of the hose.
Headlight is not working.
Light Bulb/not available
• Replace light bulb.
(some models only)
Noise from the brushroll area.
Brushroll
• Remove hood and clean debris from the brushroll area.
Belt
• Replace a cut, loose or out of shape belt.
Brushroll will not turn.
Brushroll
• Remove hood and clean debris from the brushroll area.
• Replace broken belt.
Burning smell.
Belt
• Remove hood and clean debris from the brushroll area/belt.
Power Paw™ stair brush
Brushroll/Belt
• Remove any clogs from the opening or debris around the
doesn't work. (some models only)
brushroll or belt.