Logitek Electronic Systems JetStream Audio Networking Platform - Manual (Page 30)

7 Maintenance
The Audio Engine uses multi-layer boards with surface mount technology. As such, the majority of
the engine and its cards are not user-serviceable. However, there are some basic tasks that can be
performed by suitably qualified technical personnel.
Warranty
Logitek Electronic Systems, Inc. will honor the warranty of the system when conducting field
maintenance, provided:
 Repairs or updates only relate to recommended and documented procedures
 Care is taken and procedures are followed
 Repairs are conducted by suitably trained or experienced service personnel
If you do not feel comfortable performing maintenance or repairs, please do not proceed. If you
would like advice prior to attempting a repair, please contact Logitek Electronic Systems or your
reseller.
Firmware Updates
Each card has a firmware chip that is field upgradeable. Logitek Electronic Systems, Inc. or your
value-added reseller may from time-to-time supply firmware updates to add new features or fix
bugs.
Firmware is uploaded via the embedded JetNet PC or via a PC connected by USB for non-JetNet
systems. Logitek Support will contact you if your system's cards need an update.
LogMeIn Access
Logitek installs the LogMeIn utility to the JetNet embedded PC prior to shipping in order to provide
remote support. Please contact Logitek Support if you would like to be granted remote access to
your machines.
Logitek JetStream MINI Reference Manual 30