Lanner LEC-2026 - Manual (Page 66)

LEC-2026
66
Terms and Conditions
Date: 2011.06.29
Warranty Policy
1. All products are under warranty against defects in materials and workmanship for
a period of one year from the date of purchase.
2. The buyer will bear the return freight charges for goods returned for repair within
the warranty period; whereas the manufacturer will bear the after service freight
charges for goods returned to the user.
3. The buyer will pay for repair (for replaced components plus service time) and
transportation charges (both ways) for items after the expiration of the warranty
period.
4. If the RMA Service Request Form does not meet the stated requirement as listed
on “RMA Service,” RMA goods will be returned at customer’s expense.
5. The following conditions are excluded from this warranty:
Improper or inadequate maintenance by the customer
Unauthorized modification, misuse, or reversed engineering of the product
Operation outside of the environmental specifications for the product.
RMA Service
Requesting a RMA#
1. To obtain a RMA number, simply fill out and fax the “RMA Request Form” to your
supplier.
2. The customer is required to fill out the problem code as listed. If your problem is
not among the codes listed, please write the symptom description in the remarks box.
3. Ship the defective unit(s) on freight prepaid terms. Use the original packing
materials when possible.
4. Mark the RMA# clearly on the box.
Note: Customer is responsible for shipping damage(s) resulting from inadequate/loose packing of the
defective unit(s). All RMA# are valid for 30 days only; RMA goods received after the effective RMA#
period will be rejected.