Canadian emissions requirements, Warranty, Customer service – Verilink PRISM 3010 Dual DSX-1 (34-00250.2) Product Manual User Manual
Page 3: Returning products

Canadian Emissions Requirements
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In the event of equipment malfunction, all repairs should be performed by our company or an
authorized agent. It is the responsibility of users requiring service to report the need for service to our
company or to one of our authorized agents.
Canadian
Emissions
Requirements
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital appara-
tus set out in the Radio Interference Regulations of the Canadian Department of Communications.
End users should use existing 48-VDC battery sources or a CSA-certified power supply.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables
aux appareils numériques (de la class A) prescrites dans le Règlement sur le brouillage radioélectrique
édicté par le ministère des Communications du Canada.
Warranty
Verilink's product warranty covers repair or replacement of all equipment under normal use for a
five-year period from date of shipment. Replacement products may be new or reconditioned. Any
replaced or repaired product or part has a ninety (90) day warranty or the remainder of the initial war-
ranty period, whichever is longer. Our in-house Repair Center services on a standard 10-workday-turn-
around basis.
Customer
Service
Verilink offers the following services:
•
System Engineers at regional sales offices for network design and planning assistance
(800) 837-4546
•
Technical Assistance Center for free 24
×
7 telephone support during installation, maintenance, and
troubleshooting at (800) 285-2755 and [email protected]
•
Return Materials Authorization (RMA) (800) 926-0085, ext. 2282
•
Maintenance contracts and leasing plans (800) 837-4546, ext. 206
•
Technical Training on network concepts and Verilink products at (800) 837-4546,
ext. 346 and [email protected]
•
Web site at www.verilink.com
•
FAX-On-Demand at (800) 957-5465
Returning
Products
A product must be assigned a Return Materials Authorization (RMA) number before it is sent to
Verilink for repair. An RMA number is issued by Verilink Customer Service at (800) 926-0085,
ext. 2282.
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