Measurement Computing 6222 - Manual (Page 24)

7-2 Product Care and Customer Support 6000 Series
The Readme File and the Install CD-ROM
The Install CD-ROM includes a ReadMe file. The ReadMe may contain late-breaking information that does not
appear in other documentation. During installation you should review the ReadMe file when prompted to by the
program.
The Install CD-ROM includes:
Windows drivers
Encore, interactive measurement software*
User documentation in Adobe® PDF format
Customer Support
If you need to report problems or request product support . . .
Note: Please do not return any equipment to the factory unless it has an RMA number (Return Merchandise
Authorization number). RMA numbers are issued by the factory.
To report problems or request support, contact our Application Engineering department. Contact information
follows shortly. When you contact us, please have the following information available, as applicable:
Hardware model numbers and software version numbers.
Operating system, type of computer, and device information in the Windows control panel, such as
interrupts and address settings for our hardware and others.
Results of any tests.
Hardware setup and software configuration.
Information on input signals, including voltage ranges, signal impedance ranges, noise content, and
common mode voltages.
The name of a contact person from your company who can discuss the problems encountered.
Instructions for return shipping.
All troubleshooting notes and comments on tests performed, and all problem-related conditions.
Note: Before calling for assistance, take a few minutes to read all parts of the manual that may be relevant to the
problem. Also, please review the troubleshooting material.
You can reach Measurement Computing by one of the following means:
Phone: (508) 946-5100
Fax:
(508) 946-9500
E-mail: [email protected]
Internet: www.mccdaq.com
Mail: Measurement Computing  10 Commerce Way  Norton, MA 02766
All equipment returned to the manufacturer must have an RMA (Return Material Authorization) number. You can
obtain an RMA number from our Application Engineering department. When returning the equipment, use the
original shipping container (or equivalent) to prevent damage. Put the RMA number on your shipping label to
ensure that your shipment will be handled properly. After receiving your equipment, we will fax a confirmation
form that summarizes the charges (if applicable) and expected return date.
* Encore includes a Comprehensive Help (.chm), a Getting Started with Encore manual(.pdf) and a
Quick Start Video Tutorial (.wmv).