DirecTV HIRD-D11 - Manual (Page 73)

LIMITED WARRANTY
Hughes Network Systems (HNS) provides the following limited warranty on your DIRECTV System from Hughes Network
Systems.
This limited warranty is in lieu of all other warranties, whether express, implied, or statutory, including, without limitation,
the implied warranties of merchantability and fitness for a particular purpose. HNS shall not be liable for damages in
excess of the purchase price of the product less reasonable amount for use and wear, or for any incidental, special,
punitive, or consequential damages of any nature whatsoever, or for any delays, loss of use, time, profits, revenue or
savings, any commercial loss, inconvenience, damage to buyer's or to other person's property, arising from the use or
inability to use the product, or otherwise for any failure to perform. HNS neither assumes nor authorizes any customer
care center or any other person or entity to assume any other obligation or liability beyond that which is provided for in
this limited warranty. No oral or written information or advice given by HNS, its dealers, distributors, agents or employees,
shall create a warranty or in any way increase the scope of this warranty.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations of implied
warranties, so the above limitations or exclusions may not apply to Purchaser.
This Limited Warranty gives specific legal rights to Purchaser, and Purchaser also may have other rights which may vary
from state to state.
PROVISIONS
Your HNS DIRECTV System equipment (the satellite dish antenna, the digital satellite receiver, and the remote control) is warranted against
defects in materials/workmanship for parts and labor:
The digital satellite receiver and satellite dish antenna (including the LNB) are warranted from date of purchase for ninety (90) days for
parts and labor, and for one (1) year for parts only.
The remote control is warranted from date of purchase for ninety (90) days for parts and labor.
This limited warranty does not cover:
• a unit that has been modified
• damage from misuse, negligence, or
accident
• any installation, or damages caused
by installation
• shipments to HNS that are damaged
in transit
• removal and reinstallation of
equipment for repair
• loss of programming
• damage due to lightning (power
surges, nearby strikes)
• acts of God
• cost of shipping to HNS
• batteries or cables after installation
This limited warranty is not transferable and is valid only in the United States
SERVICE
If you have any questions or encounter any problems, you may contact your authorized HNS dealer or call our Customer Care Center, at
1-800-274-8995. To ensure prompt and efficient service, please have your model and serial numbers handy. Space to note these numbers
is provided inside the front cover of this manual. In the event of repair or replacement, you will need these numbers, along with your bill of
sale.
RETURN PROCEDURES
In the event that your equipment must be repaired or replaced, you can:
• contact your authorized HNS dealer or call our Customer Care Center to find the authorized service center nearest you.
OR
• choose the “replace after receipt” option, whereby you must ship HNS your defective equipment and, once your unit is received, a
new or refurbished unit (at the sole discretion of HNS) will be shipped to you.
OR
• choose the “advance replacement” option, whereby a new or refurbished unit (at the sole discretion of HNS) will be shipped to you
after you have provided an accepted credit card number for collateral purposes. Once you receive the replacement part from
HNS, return your defective equipment within the specified time period to avoid being charged for the advanced part.
If the warranty on the equipment has expired, the Customer Care technician will provide you with an estimate of the cost to replace the
unit when the RMA is assigned.
PACKING INSTRUCTIONS FOR EQUIPMENT TO BE RETURNED
1. Call the Customer Care Center. The Customer Care technician will give you an RMA (Return Merchandise Authorization) and a
mailing address for returning your unit.
2. If you are returning the digital satellite receiver, please keep your access card and return only the digital satellite receiver .
3. Pack the unit in the original box and packing material, if possible, or in other packaging that provides adequate protection for
shipping. Include your name and address, the model number, the serial number, and a copy of the bill of sale.
4. Write: "Attention: RMA #" (the number given to you by the Customer Care technician) on the return shipping label.
5. Insure the shipment for the full replacement value.
If the warranty on the equipment has expired, the Customer Care technician will provide you with an estimate of the cost to replace the
unit when the RMA is assigned.