IHSE USA R434-91 Series SDLink Rackmount Hubs - Manual (Page 58)

56 CATx KVM Extender Range
Appendix F: Obtaining Technical Support
If you have any problems or questions, contact your dealer for technical
support.
To enable us to provide efficient and effective support, please make a note of
the following information before you call:
• The KVM extender’s firmware revision level. This is printed on the base of
both the Local and Remote Units:
Version Number Format: xxSyy/zz
xx is the hardware revision number
yy is the firmware revision number
zz is the auxiliary revision number
• The nature and duration of the problem and when it occurs.
• The components involved in the problem including manufacturer and model
numbers.
• Results from any testing you have done.
If you need to return a unit for repair, please package carefully, preferably using
the original box. Include everything you received with the unit. Before
returning, contact Technical Support to get a Return Authorization (RA)
number.
Do not attempt to repair the units. The KVM extender set
contains no user-serviceable parts.