IHSE USA 434 Series SD- VUE/5x - Manual (Page 33)

Appendix D: Obtaining Technical Support 31
Appendix D: Obtaining Technical Support
If you have any problems or questions, contact your dealer for technical
support.
To enable us to provide efficient and effective support, please make a note of
the following information before you call:
• The USB Mini Extender’s firmware revision level. This is printed on the
base of both the Local and Remote Units:
Version Number Format: xxSyy/zz
xx is the hardware revision number
yy is the firmware revision number
zz is the auxiliary revision number
• The nature and duration of the problem and when it occurs.
• The components involved in the problem including manufacturer and model
numbers.
• Results from any testing you have done.
If you need to return a unit for repair, please package carefully, preferably using
the original box. Include everything you received with the unit. Before
returning, contact Technical Support to get a Return Authorization (RA)
number.
Do not attempt to repair the units. The USB Mini Extender set
contains no user-serviceable parts.