D-Link DCM-202 User Manual

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Problem: “When attempting to install the USB drivers with Windows 98
or Windows 98SE, I receive this error message: Device not installed at
this time. Driver not found.” (continued)

8 Click Remove.
9 Click Refresh. The Add New Hardware Wizard screen appears, displaying
the device name USB Composite Device. After you install the correct
driver, Windows displays the name D-Link Cable Modem.
10 Follow the on-screen instructions to install the correct device driver. See
“Installing the Software Drivers (Windows 98 OS)” for step-by-step
instructions.

Problem: “All of the LEDs on the front of my cable modem look right,
but I cannot access the Internet.”
1 If the Power, Cable, Status, and Eth LEDs are lit and not blinking the cable
modem is operating properly. Try shutting down the computer and then
turning it back on. This will cause the computer to re-establish
communications with your local cable provider.
2 Power cycle the cable modem by removing the power adapter from its
outlet and then plugging it back into the outlet. Wait several minutes for
the cable modem to re-establish communications with your local cable
operator, then try accessing the Internet.
3 Verify that you have installed TCP/IP properly (for Windows 95, 98SE, and
Me: winipcfg; for Windows 2000: ipconfig), and that the TCP/IP
parameters provided by your local cable provider are correct for your
computer.
4 If you are using a cable line splitter so that you can connect the cable
modem and a television to the same outlet:

a Try removing the splitter and reconnecting the cables so that the
cable modem is connected directly to the cable wall jack.
b Wait several minutes, then try accessing the Internet.

Problem:“The power on my cable modem goes on and off
sporadically.”

You might be using the wrong power adapter. Check that the power adapter
you are using is the one that came with the cable modem.

CAUTION! You must use the 12VDC/1.0A power adapter that comes with the DCM-
202 cable modem. Using the wrong power adapter can damage the cable modem.