equinux VPN Tracker 5.4.4 - Manual (Page 39)

‣ Click “Save”
‣ Enter your local administrator password to save the TSR
If you’re using Apple Mail as your default email client, a
message to equinux Support will be opened automatically.
‣ Add your comments to the message template
‣ Send the message
For other email clients:
‣ Please create a message manually and attach the TSR
‣ Add comments to the message, if necessary
‣ Send the message
Missing Device Profiles
In many cases, the device profiles included in VPN Tracker will
simplify setting up a device. However, the device profiles won’t
help in two cases:
‣ The VPN gateway has not been tested with VPN Tracker, so
there is no device profile, and equinux cannot provide
support
‣ The gateway’s VPN settings have been modified, so the
device profile in VPN Tracker does not match the actual
settings
If you have administrative access to the gateway yourself,
please refer to “Custom Devices” for instructions on creating
new device profiles, or modifying existing ones.
If you don’t have access to the device yourself, you will need to
contact the network administrator, as described in the next
section.
Assisted Troubleshooting
In an ideal world, your network administrator uses a Mac and
provided a connection profile for you to import (or even a
deployment bundle). But in this world, you wouldn’t have to
read this troubleshooting chapter.
If you have limited networking experience, and the VPN Tracker
log does not help, the best solution for any configuration
problem is to create a TSR, and send it to the network
administrator so he/she can tell you how configure VPN
Tracker.
Please read the following instructions carefully, so your admin
gets all the information he/she needs to assist you.
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