Daktronics Aquatics Interface with Daktronics Matrix Displays - Manual (Page 34)

30 Daktronics Exchange and Repair & Return Programs
If the part or parts are returned within 2 weeks of the second invoice date, Daktronics
will credit the customer for the second invoice. If after 2 weeks Daktronics has still
not received the parts back, the customer must pay the second invoice and will not
be credited for the return of the failed part.
Repair & Return Program
For items not subject to exchange, Daktronics offers a Repair & Return Program. To send a
part for repair, follow these steps:
1. Call or fax Daktronics Customer Service:
Refer to the appropriate market number in the chart listed on the previous page.
2. Receive a Return Materials Authorization (RMA) number before shipping.
This expedites repair of the part.
3. Package and pad the item carefully to prevent damage during shipment.
Electronic components, such as printed circuit boards, should be placed in an
antistatic bag before boxing. Daktronics does not recommend using packing
„peanuts‟ when shipping.
4. Enclose:
 name
 address
 phone number
 the RMA number
 a clear description of symptoms
Shipping Address
Daktronics Customer Service
RMA #
201 Daktronics Drive, Dock E
Brookings, SD 57006
Fax: 605-697-4700