Denon AVR-1910 User Manual

Page 65

Get
ting Star

ted

Connections

Pla
ybac

Remot

e Contr

Inf
or

mation

Specifications

ENGLISH

Multi-Zone

Set
tings

Symptom

Cause

Countermeasure

Page

Dolby TrueHD,
DTS-HD, Dolby
Digital Plus audio
is not output.

• HDMI is not connected.
• Blu-ray Disc player’s audio output

setting is not set to bitstream.

• Blu-ray Disc player is not

compatible with DTS sound
playback.

• Connect the HDMI.
• Set the Blu-ray Disc player. For

details, refer to the Blu-ray Disc
player’s operating instructions.

• Use a DTS-compatible player.

–

Symptom

Cause

Countermeasure

Page

No sound is
produced from
center speaker.

• You are playing a monaural source

(TV, etc.) in the “STANDARD”
(Dolby/DTS Surround) mode.

• The mode is set to something

other than “STANDARD” (Dolby/
DTS Surround).

No sound
is produced
from surround
speakers.

• The surround mode is set to

“STEREO”, “DIRECT” or “PURE
DIRECT”.

• Set to a surround playback

mode.

42, 43

No sound is
produced from
surround back
speaker.

• The surround back speaker’s

power amplifier is assigned to a
different channel.

• “S.Back” setting is set to

“None”.

• The “Parameter” – “Surround

Parameter” – “SB CH Out”
settings are “OFF”.

• Surround mode not set to a mode

for 6.1- or 7.1-channel playback.

• Check the setting and change it

as necessary.

• Set to something other than

“None”.

• Please set “Parameter” –

“Surround Parameter” – “SB
CH Out” to settings other than
“OFF”.

• Select a surround playback

mode.

No sound is
produced from
subwoofer.

• Subwoofer’s power not turned

on.

• The “Subwoofer” setting at

“Speaker Config.” is set to “No”.

• The subwoofer is not properly

connected.

• The subwoofer’s volume is

turned off.

• Turn on the subwoofer’s power.

• Set to “Yes”.

• Check the connections.

• Adjust the subwoofer’s volume

to an appropriate level.

–

DTS sound is not
output.

• Blu-ray Disc player / DVD player’s

audio output setting is not set to
bitstream.

• Blu-ray Disc player / DVD player is

not compatible with DTS sound
playback.

• The AVR-1910’s “Decode Mode”

setting is set to “PCM”.

• Set the Blu-ray Disc player / DVD

player. For details, refer to the
Blu-ray Disc player / DVD player’s
operating instructions.

• Use a DTS-compatible player.

• Set to the “Auto” or “DTS”

mode.

–

HDMI audio
signals are not
output from
speakers.

• The “Manual Setup” – “HDMI

Setup” – “HDMI Audio Out”
setting is set to “TV”.

• Set to “AMP”.

No sound is
output from
the monitor
connected
with HDMI
connections.

• The “Manual Setup” – “HDMI

Setup” – “HDMI Audio Out”
setting is set to “AMP”.

• Set to “TV”.

AudioH

oubleshooting

Symptom

Cause

Countermeasure

Page

No picture
appears.

• The connections between the

AVR-1910 and monitor are faulty.

• The monitor’s input setting is

wrong.

• PURE DIRECT mode is set.
• The player is connected using

the component input connectors,
the monitor is connected
using the video (yellow) output
connectors.

• Check the connections.

• Set properly.

• Cancel the PURE DIRECT mode.
• High definition (1080i/720p) and

progressive (480p/576p) video
signals are not down-converted.
Set the player to interlace
(480i/576i) signals.

13 ~ 16

–

Picture cannot be
recorded.

• Input source does not match

recorder’s video connection
connector (video).

• The video conversion function

does not work for the REC
OUT connectors. Match the
input source and recorder
connections.

DVDs cannot be
copied on a DVR.

–

• This is not a malfunction. Most

movie software includes copy
prevention signals and cannot be
copied.

–

The menu screen
and status
indicators are not
displayed.

• “OFF” is displayed for the

status.

• The main volume display is

“OFF”.

• The display during tuner operation

is “OFF”.

• The display during iPod operation

is “OFF”.

• When

viewing

HDMI

component video signals via the
AVR-1910, the on-screen display
appears when the

MENU

button

on the main unit or the

MENU

button on the main remote
control unit.

• Set “Manual Setup” – “Option

Setup” – “On-Screen Display”
– “Text” to “ON”.

• Set “Manual Setup” – “Option

Setup” – “On-Screen Display”
– “Master Volume” to “Top” or
“Bottom”.

• Set when “Manual Setup”

– “On-Screen Display” – “Tuner
Information” is not “OFF”.

• Set when “Manual Setup”

– “On-Screen Display” – “ iPod
Information” is not “OFF”.

VideoH