Contemporary Control Systems AI Active Hubs - Manual (Page 35)

TD675100-0M
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Non-Warranty Repair
CC provides a repair service for all its products. Repair
charges are based upon a fixed fee basis depending upon the
complexity of the product. Therefore, Customer Service can
provide a quotation on the repair cost at the time a Returned
Material Authorization (RMA) is requested. Customers pay the
cost of shipping the defective product to CC and will be
invoiced for the return shipment to their facility. No repair will
be performed without customer approval. If a product is
determined to be unrepairable, the customer will be asked if the
product can be replaced with a refurbished product (assuming
one is available). Under no circumstances will CC replace a
defective product without customer approval. Allow ten
working days for repairs.
Returning Products for Repair
Return the product to the location where it was purchased by
following the instructions at the URL below:
www.ccontrols.com/rma.htm