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Customer service – Comtech EF Data D&I User Manual

Page 7

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D&I

Revision 0

Preface

MN/D-I.IOM

iii

Reporting Comments or Suggestions Concerning this Manual

Comments and suggestions regarding the content and design of this manual will be
appreciated. To submit comments, please contact the EFData Customer Service
Department according to the following information.

Customer Service

Contact the EFData Customer Service Department for:

• Product

support

• Information on returning a product
• Information on upgrading a product
• Product

training

• Reporting comments or suggestions concerning manuals


An EFData Customer Service representative may be reached at:

EFData Corporation
Attention: Customer Service Department
2105 West 5th Place
Tempe, Arizona 85281 USA

(602) 968-0447
(602) 921-9012 FAX


or, E-Mail can be sent to the Customer Service Department at:

[email protected]


To return an EFData product (in-warranty and out-of-warranty) for repair or replacement:

1. Request a Return Material Authorization (RMA) number from the EFData

Customer Service Department.


Be prepared to supply the Customer Service representative with the model
number, serial number, and a description of the problem.


2. To ensure that the product is not damaged during shipping, pack the product in

its original shipping carton/packaging.


3. Ship the product back to EFData. (Shipping charges should be prepaid.)

For more information regarding the warranty policies, refer to the disclaimer page
located behind the title page.