D-Link DES-802 - Manual (Page 3)

Limited Warranty
Hardware:
D-Link warrants its hardware products to be free from defects in workmanship and materials, under normal use
and service, for the following lengths of time from the date of purchase from D-Link or its Authorized
Reseller:
Product Type Warranty Period
Managed Switch Three Years
Unmanaged Switch Lifetime
If a product does not operate as warranted during the applicable warranty period, D-Link shall, at its option and
expense, (1) repair the defective product or part, (2) deliver to Customer an equivalent product or part to
replace the defective item. All products that are replaced will become the property of D-Link. Replacement
products may be new or reconditioned. Any replaced or repaired product or part has a ninety (90) day
warranty or the remainder of the initial warranty period, whichever is longer.
D-Link shall not be responsible for any software, firmware, information, or memory data of Customer
contained in, stored on, or integrated with any products returned to D-Link pursuant to any warranty.
All products with lifetime warranty have a standard five-year warranty. To qualify for lifetime warranty, the
enclosed Product Registration Card must be completed and returned to D-Link within ninety (90) days of
purchase.
Warranty service may be obtained by contacting a D-Link office within the applicable warranty period for a
Return Material Authorization (RMA) number. If a Registration Card has not been previously sent, proof of
purchase, such as a copy of the dated purchase invoice, must be provided. Once an RMA number is issued,
the defective product must be shipped back to D-Link prepaid, insured and wrapped in the original or similar
shipping package to ensure that it will not be damaged during shipment. When returning the defective product
to D-Link for service, the RMA number must be marked on the outside of the shipping package. Any product
returned without an RMA number shall be rejected and sent back to the Customer, and D-Link reserves the
right to have Customer bear the cost of sending back such products. A service charge may or may not be levied
to Customer by D-Link. To find out if a service charge is levied or not, and the charged amount, read the
RMA that is returned to Customer, or ask the D-Link office when an RMA is requested.
D-Link Offices to Contact for Warranty Service:
To mail your Registration Card, or to obtain an RMA number or a warranty service, see the address list at the
end of this manual for your nearest D-Link representative office.