DirecTV DVR39 - Manual (Page 153)

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C h a p t e r 9 W a r r a n t y a n d S p e c i f i c a t i o n s
Limited Warranty
Limited Warranty
RCA Manufactured DIRECTV
® DVR
90 Days Free Labor/One Year Parts Exchange
WHAT YOUR WARRANTY COVERS
Any defects in materials or workmanship.
FOR HOW LONG AFTER YOUR PURCHASE
• 90 days - Unit exchange, which includes parts and labor.
• 91 days to 1 year - Unit exchange, which includes parts only; you pay
the labor.
• The warranty for rental units begins with the first rental or 45 days
from date of shipment to the rental firm, whichever comes first.
WHAT WE WILL DO
During the initial 90 days:
•
Exchange the defective unit with a new or, at our option, refurbished
unit.
After the 90 days and within one year:
•
Exchange the defective unit with a new or, at our option, refurbished
unit. We will charge you a flat exchange cost to replace a defective
unit. This charge covers the labor cost for its repair.
HOW YOU GET SERVICE
• Call 1-800-801-5875 and have your unit's date of purchase and
model/serial number ready. The model/serial number information is
on the back of your unit.
• A representative will troubleshoot your problem over the phone.
• If the representative determines that you should receive a
replacement unit you will be provided with a Service Request (SR)
number and the location of a nearby exchange point if one exists. No
returns will be accepted without the SR number.
Option I:
1. Provide your Discover, MasterCard or Visa account number and
expiration date to your phone representative. This is for security
purposes only and your account will not be charged at this time.
2. We will send you a replacement unit.
3. If you return the unit to us within 14 days from the date you were
provided a SR number, only items not covered by warranty will be
charged to your account. If your unit is not received within 14 days,
the suggested retail value of the unit will be charged to your credit
card. This amount will be credited, less a handling fee, if the unit is
subsequently received.
4. Ship your defective unit back to us using the replacement unit's
carton. Shipping instructions will be included on the carton along
with your SR number which will allow you to easily ship the unit
back to us. Make sure you insure your shipment in case of damage or
loss. Include with the shipment:
• Evidence of purchase date such as a bill of sale.
• A brief note describing your unit's problem.
• Your name, address and phone number.
Option II:
1. For a fee, we will send a replacement unit to our exchange point.
2. The exchange location will notify you of its arrival.
3. Take your unit and evidence of purchase date, such as a bill of sale, to
the exchange location and you will be provided the new or
refurbished unit. Please retain all accessories such as the remote
control hand unit.
4. If the repairs are covered by your warranty, you will not be billed.
Thomson assumes no responsibility for warranty shipments from the
customer to the factory if not shipped in the manner prescribed by
Thomson.