ARRIS DCT5100 Installation Manual - Manual (Page 77)

DCT5100 Installation Manual
Section 5
Troubleshooting
This section provides troubleshooting guidelines. If problems are still occurring after performing
the diagnostics, call the Motorola TRC for assistance at 1-888-944-HELP (1-888-944-4357).
When contacting the TRC from outside the United States, call the main switchboard number,
215-323-1000, and ask for extension 4200.
Problem Possible Solution
Remote control not responding Check for an obstruction between the remote control and the
DCT5100.
Aim the remote control directly at the DCT5100, not the TV or VCR.
Press and release operation keys one at a time, firmly and
deliberately.
Try changing channels using the buttons on the front panel.
Check the batteries in the remote control and install new batteries if
needed.
No sound from the TV Press MUTE on the remote control to restore sound.
Check that you have the correct cables for the audio ports.
Not receiving a cable signal Verify that the TV set is tuned to the output channel 3 or 4 of the
DCT5100.
No Video on TV Check that you have selected the correct video output mode. The
default mode is standard video available on RF, S-Video and
Baseband.
If you are using component video outputs, you must set the video
output to the correct format (1080i, 720p, 480p or Native). When
component outputs are selected, the other outputs will not pass
video.