ARRIS DCT5100 Installation Manual - Manual (Page 44)

4-4 Diagnostics
DCT5100 Installation Manual
Error Codes
Error codes are displayed on the LED when an error occurs. If multiple errors occur, the last
recorded error is displayed. Errors displayed on the LED begin with
EP (base platform or Thin
Client) Error codes ranging from 00 to 17 to remain consistent with digital set-tops prior to the
DCT5100. Error code
EP18 applies to the DCT5100 only.
Table 4-3 lists the different types of hardware errors, and the corresponding error code
displayed on the LED:
Table 4-3
Fatal hardware initialization errors - LED
Error Code Description
EP00 No Error
EP01 Not Connected
EP03 DRAM Error
EP04 SRAM Error
EP07 ROM Verification Failure
EP08 RAM Test Failure
EP09 Battery Test Failure
EP11 Invalid Unit Address
EP12 Power On Self Test Failure
EP14 GITV Startup Failure
EP15 TSI Structure Corrupt
EP18 Driver Initialization Failure
Connected State
The state of the set-top is either connected or disconnected. The connected state of the box is set
by a DCT-operations connect or disconnect message. The OSD displays DISCONNECTED when
the set-top is in the disconnected state and CONNECTED when it is in the connected state.
PLATFORM ID
The PLATFORM ID is also referred to as the ROM ID. The Platform ID is a 16-bit parameter
used to differentiate between unique digital platform images in the field. It is displayed in
hexadecimal format.
FAMILY ID
The FAMILY ID indicates two aspects of the set-top terminal, the manufacturer and the product
family. It is displayed in hexadecimal format.
MODEL ID
The MODEL ID is the model of the set-top terminal. It is displayed in hexadecimal format.