7 contact kbc technical assistance – KBC Networks H.264 Encoder User Manual
Page 44
Encoder User Manual
Manual-H264_ENC-Rev1207A
Copyright © KBC Networks 2012
Page 44 of 49
www.kbcnetworks.com
4.7 Contact KBC Technical Assistance
Below is the contact information for KBC:
Technical Support Availability
This manual is comprehensive to the extent that it will answer many of your
technical questions. KBC also offers technical support over the phone or by e-mail to
all KBC integrators, dealers and end users of the encoder product. Our technical
support hotline is available during regular business hours, Monday through Friday on
all non-major holiday business days. KBC will follow up on all electronic inquiries
before the end of the following business day.
AFRICA & MIDDLE EAST
: 24hr availability, response time varies
ASIA
: 24hr availability, response time varies
CENTRAL / SOUTH AMERICA
: 24hr availability, response time varies
HAWAII & ALASKA / GUAM, PR & OTHER US TERRITORIES
949-297-4930: Monday – Friday 7am-5pm Pacific Time
: 24hr availability, response time varies
Note: the toll free 888# does not work from Alaska
EUROPE
+44(0)1622 618787: Monday – Friday 9am-5pm UK time
: 24hr availability, response time varies
NORTH AMERICA
888-366-4276: Monday – Friday 10am-8pm Eastern (7am-5pm Pacific)
: 24hr availability, response time varies
SOUTH PACIFIC / PACIFIC ISLANDS
: 24hr availability, response time varies
Technical Support is offered in English, however, KBC Networks has worldwide
representatives who can provide technical support in many local languages.
Note:
technical assistance is available after having read through this manual.
Comprehension of terms and topics will assist in trouble-shoot procedures.