DirecTV H10 - Manual (Page 86)

Other Information
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Running the System Test
The System Test allows you to run a basic diagnostics check on your DIRECTV HD
Receiver. If you are experiencing any trouble with your receiver, run the system test. It will
also allow you to get your access card and receiver ID numbers or to initiate diagnostic
procedures on your digital satellite receiver.
First make sure that:
4 All connections — jacks, cables, etc. — are in place correctly (see Chapter Two,
Getting Connected, for more information)
4 There are batteries in the remote control, and they are working correctly
4 The access card is installed in the DIRECTV HD Receiver.
Follow these steps to run the diagnostics system test on your DIRECTV HD Receiver.
1) Turn on your TV and the DIRECTV HD Receiver.
2) Slide the mode switch to the DIRECTV position to put the remote control in satellite
receiver-controlling mode, then press MENU to bring up the Quick Menu.
3) Select Settings.
4) Select Setup, then Info &
Test.
5) Use arrow keys to highlight the System Test tab, then press SELECT on Run Test.
6) If your system does not pass the system test, check any of these potential trouble areas:
cabling, pointing the satellite dish, phone connection and access card.
7) If you continue to have problems, call DIRECTV Customer Service at 1-800-DIRECTV.
You should run a system test several times before concluding that there is a problem.
Occasional fluctuations in the phone line or satellite signal can give temporary false readings.
Troubleshooting