TOYOTA 2011 Highlander - Manual (Page 500)

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5-1. Essential information
If your vehicle needs to be towed
Before towing
The following may indicate a problem with your transmission. Contact
your Toyota dealer before towing.
● The engine is running, but the vehicle will not move.
● The vehicle makes an abnormal sound.
If towing is necessary, we recommend having your vehicle towed by
your Toyota dealer or a commercial towing service, using a lift-type
truck or a flat bed truck.
Use a safety chain system for all towing, and abide by all state/pro-
vincial and local laws.
2WD models: If towing from the front, the vehicle's rear wheels and
axles must be in good condition. (
→P. 501)
If they are damaged, use a towing dolly or flat bed truck.